Frequently Asked Questions
Frequently Asked Questions
1. Customer Service Time and contact number
09:00 to 18:00 on weekdays (excluding weekends and holidays)
Inquiry : info@inpro3.com
KakaoTalk Open Chat: Search for 'INPRO'.
*Lunch Time (12:00 ~ 13:00)
*The above time is based on Japanese time.
2. What can I do to request more than two (or multiple) partners?
- There are two ways. First, the matched partner will bring out an acquaintance or referral. The amount of payment can be determined by a message and then paid for two people. Second, ask Infro for an arrangement. Search for 'INPRO partner' in the name field at the top of the agenda registration page, and you'll see 'INPRO partner' on your My Page. Just send a message to 'INPRO partner' to confirm the payment and the payment.
3. How do I request a car?
- Click on 'Register agenda' on the homepage and then click on 'Arrangement of Vehicles' at the top. After checking the vehicle you want to request and enter the schedule, the vehicle request will appear on the My Page in the same form as the agenda request page. After confirming the fare and vehicle type, the payment is completed.
4. How can I request a facility?
- Click on 'Register agenda' on the homepage and click on 'Arrangement' at the top of the page. After confirming the facility you want to request and enter the schedule, the facility request will appear on My Page in the same form as the agenda request page. After confirming the rate and arranging payment, the arrangement will be completed.
5. Is it possible to cancel?
- Requester: Basically, cancellation is possible after matching. However, cancellations are possible when payment is completed, but cancellation policys apply. Please refer to the [ INPRO cancellation policys ] for more information.
* If canceled, the agenda moves to a list of cancellation.
* Even if the client cancels, it will be canceled after the approval of INPRO.
* You can check the cancellation status on My Page.
- For Partners: Basically, cancellation is possible after matching and payment is completed. However, once payment is completed, the partner cannot cancel. If a partner is forced to cancel due to personal circumstances, the cancellation policys and penalties are applied to the surrogate partner with the client's consent, or inevitable. Please refer to the [ INPRO Cancellation Policy ] for more information.
* If canceled, the agenda moves to a list cancellation.
* Even if a partner cancels, it is finally canceled after the approval by INPRO.
* You can check the cancellation status on My Page.
6. I'm a client and I want to change my schedule. Is it possible?
- You cannot edit your payment. If you need to reschedule, the messaging feature allows you to speak directly with your partner. However, the fare may change due to the change of route or destination, so please check the item carefully before payment.
7. What if I have an event registered but no matching partner is found?
- Ask INPRO for an arrangement. At the top of the agenda registration page, enter 'In-Pro Partner' in the nomination box and you'll see 'INPRO partner' on your My Page. Reconfirm the number of people and the charges in the message, pay the bill, and INPRO will find it for you.
8. Can I ask the partner a question when payment is complete?
- You can ask the partner questions after payment is completed. You can talk using the message function.
9. After the payment was done, I found there is an extra payments to pay while consulting with the partners.
- When additional amount is generated after the payment is completed, new matching (request) must be proceeded to make the payment.
10. About Nomination
- INPRO can also be matched by place name. You can select a partner by entering the nickname or place number of an interpreter or tour guide you know. Click on 'Register agenda' and enter your partner's nickname or place number in the top section. After entering, you can select a partner to proceed with the agenda.
11. About Messages (1:1 Chat)
- When matching with partner, matching partner is displayed on my page. At the bottom of the message function, you can have a 1:1 chatting.
12. Payment Error
- In case of errors in payment or system, please contact INPRO below. We will respond quickly.
09:00~18:00 on weekdays (excluding weekends and holidays)
Inquiry : info@inpro3.com
KakaoTalk Open Chat: Search for 'INPRO'.
*Lunch Time (12:00~13:00)
*The above time is based on Japanese time.
13. Prohibition of Direct Deals
- INPRO platform prohibits direct transactions for fair and secure transactions with partners and clients. As stated in the Terms and Conditions, InPro can randomly check the contents of 1: 1 messages between partners and clients. However, in the event of a direct transaction, one of the messages may be penalized according to the Terms of Use. Please refer to the Inpro Platform Terms of Use for more information. Once your payment is complete, you will be able to see the contact information for your partner. Sending and receiving each other's contacts before payment can be misleading.
14. About Reviews
- After completing the agenda, the sponsor can evaluate the partner on My Page. You can leave a review for your partner with a scale of 1-5 and comments.
15. Change of personal information / mobile phone number and account change
- You can change your personal information and account on My Page.
16. About Withdrawal
- You can withdraw from My Page.
17. External Partnership
- INPRO E-Mail: info@inpro3.com Please contact us and we will answer you as soon as possible.
1. Customer Service Time and contact number
09:00 to 18:00 on weekdays (excluding weekends and holidays)
Inquiry : info@inpro3.com
Open Chatting on Kakao Talk: Search for 'INPRO'
*Lunch time (12:00 to 13:00)
*The above time is based on the Japanese time.
2. Is it possible to cancel?
- For clients: Basically, cancellation is possible after matching. However, cancellations are possible when payment is completed, but cancellation policys are applied. Please refer to the [ INPRO cancellation policys ] for more information.
* If canceled, the agenda moves to a list of cancellation
* Even if the client cancels, it will be canceled after the approval of INPRO.
* You can check the cancellation status on My Page.
- For Partners: Basically, cancellation is possible after matching and payment is completed. However, once payment is completed, the partner cannot cancel. If a partner is forced to cancel due to personal circumstances, the cancellation policys and penalties apply to the surrogate partner with the client's consent, or inevitable. Please refer to the [ INPRO Cancellation Policy ] for more information.
* If canceled, the agenda moves to a list of cancellation.
* Even if a partner cancels, it is finally canceled after approval by INPRO
* You can check the cancellation status on My Page.
3. After payment is over, there is an additional charge when consulting with the client.
- When additional amount is generated after the payment is completed, the new matching (request) must be proceeded to make the payment.
4. If the client does not make a payment when the event day approaches, will I receive other jobs?
- After matching, the agenda will be automatically closed after the day of the event without payment from the client. Partners can get something different regardless of the agenda. However, the partner must adjust the duplicate matching.
5. About messages (1:1 Chatting)
- When matched with the client, the matched agenda will be displayed on My Page. The message function at the bottom allows you to have a 1:1 chatting.
6. About withdrawal of money
- After the agenda is closed, the agenda will be transferred to the withdrawal page only after pressing the End Event button on My Page. After you go to the withdrawal page, check the amount of remuneration and request a remittance for the case. You can receive the remittance within 7 business days. However, the fee for remittance is paid by the partner, and if there are many agenda, it is possible to withdraw the sum of the remuneration. (3 months free fee for partners who register before the official opening)
7. Payment error
- In case of errors in payment or system, please contact INPRO below. We will respond quickly.
09: 00~18: 00 on weekdays (excluding weekends and holidays)
Inquiry : info@inpro3.com
KakaoTalk Open Chat: Search for 'INPRO'.
*Lunch Time (12: 00 ~ 13: 00)
*The above time is based on Japan time.
8. Prohibition of Direct Deals
- INPRO platform prohibits direct transactions for fair and secure transactions with partners and clients. As stated in the Terms and Conditions, INPRO can randomly check the contents of 1: 1 messages between partners and clients. However, in the event of a direct transaction, one of the messages may be penalized according to the Terms of Use. Please refer to the INPRO Platform Terms of Use for more information. Once your payment is complete, you will be able to see the contact details of the client. Sending and receiving each other's contacts before payment can be misleading.
9. Change of personal information / mobile phone number and account change
- You can change your personal information and account on My Page.
10. About Withdrawal
- You can withdraw from My Page.
11. External Partnership
- INPRO Corp. E-Mail: Please contact us at info@inpro3.com and we will reply you as soon as possible.